Support

LumiWake: Ok to Wake Light

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Getting back to the settings

While the night light is on, taps do nothing on purpose. Hold the top-left corner of the screen for 4 seconds, then solve the sum that appears (for example 4 + 7 = 11).

My child keeps leaving the app

The app can't block the Home gesture by itself. On iPhone and iPad, turn on Guided Access: Settings, Accessibility, Guided Access. Then open LumiWake, tap START and press the side button (or Home button) three times. On Android, use App pinning. The app's "Child lock" guide has the same steps.

The screen turned off at night

Keep the device charging. If Guided Access is on, set its "Display Auto-Lock" to "Never".

Sound

Place the phone at least 2 meters (7 ft) from the bed and keep the volume low. By default the sound plays for 45 minutes and fades out. LumiWake is not a medical device; for sleep concerns, talk to your pediatrician.

Purchases

LumiWake Pro is a one-time purchase, not a subscription. On a new device, use "Restore purchase" on the Pro screen with the same Apple ID or Google account. Refunds go through Apple (reportaproblem.apple.com) or Google Play.